Cancellation Policy

Full payment must be received 7 days before the start of any in-person training. Payment must be received before attending any live stream training or on-demand (online) course.

Cancellation by the Student: To receive a refund, you must cancel at least 14 days before the start of the course by emailing info@roymatheson.com. If you cancel less than 14 days in advance, you will receive full credit toward a future Matheson course. Course credit must be used within 1 year of the original course date.

Cancellation by Matheson: We will contact you as soon as possible in the event a course is cancelled for any reason. This may include low enrollment, instructor illness, or unforeseen circumstances. You will be given a full refund of registration fees or full credit toward a future Matheson course.

Matheson Education and Training Solutions is not responsible for non-refundable travel or lodging expenses.

Matheson Education and Training Solutions, LLC is committed to providing equal access to all educational programs, courses, and training activities regardless of race, color, religion, national origin, ethnicity, age, gender, disability, or any other characteristic protected by applicable federal, state, or local law.

Non-Discrimination No individual shall be excluded from participation in, denied the benefits of, or subjected to discrimination in any Matheson program or activity on the basis of any protected characteristic. This policy applies to all participants including students, attendees, and applicants for training programs.

Accessibility and Reasonable Accommodations Matheson Education and Training Solutions is committed to making its programs accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. We will provide reasonable accommodations to qualified individuals with disabilities upon request, provided such accommodations do not fundamentally alter the nature of the program or create an undue burden.

To request an accommodation, participants should contact us at least 14 days prior to the program start date. Requests submitted after this deadline will be considered but may limit our ability to arrange appropriate support.

Limitations Accommodations are evaluated on a case-by-case basis. Matheson reserves the right to determine what constitutes a reasonable accommodation. Approved accommodations will not compromise the integrity of the educational content, assessment standards, or certification requirements of any program.

Contact To request accommodations or report a concern related to accessibility or discrimination, contact us at info@roymatheson.com or call 800-443-7690.

Matheson Education and Training Solutions, LLC takes all participant concerns seriously and is committed to resolving complaints promptly and fairly.

Complaints arising during a program may be raised directly with the instructor or any Matheson representative present. Complaints arising after program completion should be submitted in writing within 30 days of the course end date.

All complaints may be submitted by:

Upon receipt of a written complaint, Matheson will acknowledge receipt within 5 business days and provide a written resolution within 30 business days. If you are not satisfied with the resolution, you may request an escalated review by company leadership.

Records of all complaints and resolutions are maintained for a minimum of 3 years and are available for review by relevant accrediting bodies upon request.

Matheson Education and Training Solutions, LLC discloses the following in the interest of transparency and in compliance with continuing education provider standards:

No instructor, employee, or contractor receives any financial incentive, commission, or compensation from third-party vendors, equipment manufacturers, or software companies in connection with the delivery of any Matheson course or training program.

Matheson Education and Training Solutions, LLC is the sole recipient of revenue generated through course enrollment and training products. Matheson Development, LLC is a separately affiliated entity that sells training-related products. Any relationship between these entities is disclosed here and does not influence course content, assessments, or instructor recommendations.

Course content is developed and reviewed independently to ensure objectivity and alignment with current evidence and professional standards.